At Meateat, customer satisfaction is our top priority. If you’re not entirely satisfied with your purchase, we’re here to help. Below is our Refund and Returns Policy to ensure a smooth resolution for any issues.

1. Eligibility for Returns

  • Products must be returned within 24 hours of delivery.
  • The item must be unused, in its original packaging, and in the same condition as when it was received.
  • Perishable goods, such as fresh chicken and meat, are not eligible for returns once opened.

2. Reasons for Returns

You may request a return in the following cases:

  • If the product delivered is incorrect or does not match your order.
  • If the product is damaged, spoiled, or of poor quality upon delivery.

3. Refund Process

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and the amount will be credited to your original payment method within 5–7 business days.

4. Exchange Policy

  • If you receive a damaged or incorrect product, we offer a free exchange for the same or equivalent product.
  • Exchanges are subject to product availability.

5. How to Request a Return or Refund

  • Contact our Customer Support team at info@meateat.com or call us at +91 98677 46537 within 24 hours of receiving the product.
  • Provide your order details, receipt, and images of the product (if applicable).

6. Non-Refundable Items

  • Opened or used products.
  • Products not stored or handled as per the recommended guidelines.
  • Orders placed through third-party platforms may follow a different refund policy.

7. Cancellations

  • Orders can only be canceled within 1 hour of placing the order. After this time, cancellations will not be allowed as the preparation process will have begun.
  • Refunds for canceled orders will be processed according to our Refund and Returns Policy.

8. Contact Us

For any issues or queries regarding refunds and returns, please contact:

Thank you for choosing Meateat. We are committed to resolving your concerns promptly and ensuring you have a delightful shopping experience!